Troubleshooting

iOS & iPhone

Android issue? Tap here

> Apps Aren't Blocking When Expected

Are apps not being blocked while they should be, or still blocked when they shouldn’t be? This occasionally happens for some people and is usually easily resolved.

Try the following to resolve the issue:

  1. Unblock all apps, and block them again
  2. If that didn't work, turn off a schedule and turn it back on again
  3. If that didn't work, restart your phone
  4. If that still didn't work, uninstall Unpluq, restart your phone, and install Unpluq again
Why Apps Sometimes Don't Block on iPhone

This issue is due to a bug in Apple’s Screen Time infrastructure, which is part of what Unpluq relies on to provide its service. We’ve submitted these issues to Apple and are awaiting their resolution. Unfortunately, this affects not only Unpluq but any app that restricts other apps. For now, the workarounds above are the best way to navigate this.

> Unpluq Crashes When Selecting Apps to Block

When choosing apps to block in Unpluq, some people experience crashes, blank categories, or difficulties viewing certain categories. This interface is provided by Apple, and Unpluq has reported these glitches to Apple and are awaiting their resolution--they impact not just Unpluq, but any app that blocks apps. 

If you're unable to select an app or website due to this, try the following:

  1. Open the Notes app
  2. Type the name of the app or website you’re aiming to block
  3. Copy the name
  4. Open Unpluq again and paste the copied text into the search field

If you’re still experiencing issues, please reach out to support@unpluq.com

> I Uninstalled Unpluq, but Apps are Still Blocked

To resolve this issue:

  1. Reinstall Unpluq
  2. Open your phone’s settings and search for “Screen Time.”
  3. Tap “Screen Time,” then scroll down until you see Unpluq
  4. Toggle off (turn gray) the green switch next to Unpluq to disable it
  5. Uninstall Unpluq again
Why This Happens

Unpluq relies on Apple’s Screen Time infrastructure, which has some known bugs. One of these bugs is that when Unpluq is uninstalled while blocking apps, Apple doesn’t remove the app’s permissions and apps that Unpluq was blocking, even though it should. We’ve reported this to Apple, and are awaiting resolution. 

> I Logged in, but My Subscription is Missing

Let’s try restoring your purchases:

  1. Open the Unpluq app and go to More
  2. Select Unpluq Premium
  3. Tap About Unpluq Premium
  4. Scroll all the way to the bottom
  5. Tap Restore Purchases (in small gray text)

If this didn’t work, please reach out to support@unpluq.com for further assistance.

Android

> Apps Aren't Blocking When Expected

  1. Open Unpluq.
  2. If you’re requested to grant permissions, follow the steps to grant the required permissions. If you’re not requested to grant any permissions, go to step 3
  3. Change your Battery Optimization settings to allow Unpluq to run in the background and block apps even when Unpluq is not open on your screen. Tap here to see how.
Why This Happens

For some devices from certain manufacturers, the Battery Optimization settings can interfere with how Unpluq works, by preventing Unpluq from running when the app is not directly open (a requirement in order to block apps for you).